Here is a clear, detailed review written in English based on your points:
Title: Great Potential Ruined by Game-Breaking Bugs and Non-Existent Support
Rating: ⭐⭐☆☆☆ (2/5)
Review:
Eni Chat is a platform with fantastic potential. Its visual chat-flow builder is intuitive, engaging, and well-designed, and on paper, the integrations and connectivity options are excellent. The platform's overall vision and intended functionality are truly top-tier.
However, my actual user experience over the last few weeks has been extremely disappointing due to severe internal technical issues:
* Broken Webhooks & CRM Syncing: Whenever standard buttons are used within a flow, webhooks completely fail to trigger. Data is never sent or updated in connected CRM spreadsheets, breaking core automated workflows.
* Lack of Documentation: Despite thoroughly auditing the entire setup and searching the official documentation, there is zero guidance, troubleshooting info, or mention of these webhook behaviors.
* Failing Chat Flows: Lately, the platform has degraded further—chat flows aren't even connecting properly, leaving automated sequences completely unresponsive.
* Non-Existent Customer Support: I have reached out to their support team repeatedly over the past three weeks and have received absolute radio silence. No resolution, no status update, no acknowledgment.
It is frustrating to see a tool with such a wonderful blueprint fall so flat due to poor execution and abandoned customer service. Until these critical integration bugs are fixed and the support team actually responds to users, I cannot recommend Eni Chat for any reliable or production-ready workflow.