I purchased Dashform Tier 2 partly because AppSumo lists you as based in Finland. Your privacy policy and terms raise GDPR concerns:

Where is your company registered, and what is its address? Where is our data stored and processed? If data is transferred to the US, what GDPR safeguards apply? Who is your data protection contact? How can we obtain a Data Processing Agreement?

On 25 August, you said you were working on this. Two and a half months later, the policy appears unchanged, with no company address or clear way to request a DPA.

Without clear answers and the relevant documentation, we cannot assess GDPR compliance or use Dashform for our European business. Please clarify these points and when the documentation will be available. Otherwise, we will need to request a refund.