Hi,

I'm truly sorry to hear that you've had a disappointing experience with our support.

We do our best to respond to every support ticket and ensure that no customer is left without assistance.

If you previously tried contacting us via email, it's possible that your message was mistakenly filtered into our spam folder and unfortunately overlooked.

We sincerely apologize if this happened.

Could you please let me know how you previously contacted us and which email address you used? I'd be happy to investigate what happened and make sure your concerns are properly addressed.

We value your feedback and would appreciate the opportunity to make things right.

Thank you for your patience and understanding.