Verified purchaser
Its okay - Lots of bugs - Custom Domain does not work after add on purchase
Paid for the middle tier and also purchased the custom domain add on.
It doesnt work. The custom domain is not reflected in any of the outreach activities. The url is still of SellSEO video and the audit reports.
Many times the video does not generate correctly. The videos are long for a business owner to go through 4 minutes of footage and no option to trim or edit it.
The PDF audit report is too too long. Needs to be a snippet of most important information. Took me around an hour or so to trim and make it valuable to a business owner. Not practical for scale.
The sequence is manual or I dont know how to use it as scale.
Even though its free but I think it gets expensive when you factor in cost of credits vs value.
I sent an email about the domain issue. No response.
I hope they fix these bugs. I will mostly not going to renew and will put the refund request
Ahmed_Ezat
Oct 24, 2026Hi JJ, thank you for the honest review, and I’m sorry you had to chase us.
You were right about the custom domain. It only covered written proposals. Your videos and the links in your outreach emails were still going out on our domain, even though you’d paid for the add-on. That’s fixed now:
Your videos open on proposals.lumosagency.ca, with nothing of ours on the page.
Every link in your emails uses your domain, including the tracking and unsubscribe links.
Your 14 unsent drafts now point to your domain too. Emails already sent can’t be changed, and I’m sorry about those.
You were also right that four minutes is a lot to ask of a business owner. When you order a video you can now choose its length: Short (under 2 minutes), Medium (about 3 minutes) or Full. Short keeps what an owner needs to see: their site, what they rank for, the competitor beating them, the money at stake, three moves and the booking button.
On the PDF report, you found a real bug. You can remove and reorder sections in the report editor, but the PDF kept serving the original version instead of your edits. Your report was trimmed to 14 pages and the PDF was still 30. That’s fixed: your PDF is now the 14-page version you edited, and from now on every edit you save rebuilds the PDF.
The failed videos came from two bugs, and both are fixed. One affected videos started while another was building. The other affected sites outside the US: the video now uses the country where the site actually gets its traffic. Your lumosagency.ca video built after the fix and is ready, and the failed attempts didn’t cost you any credits.
On sequences, if you tell me how you’d like to run them at scale, I’ll show you the quickest setup or build what’s missing.
I’m sorry your support email went unanswered. That shouldn’t happen. Please give the custom domain, the short videos and the PDF another try. If everything now works the way it should for you, I’d really appreciate it if you updated your review. If anything still doesn’t, reply here or email me and I’ll fix it myself.