jvaudioQ: Identify Users
Hello,
I have a member-only website and some of the capabilities provided by UserTrail would be useful for our support team. Does UserTrail have the ability to identify users who are logged into a website? Other tools let you pass in details about the user (e.g. email address) as part of the script sending events to the tool. An example use case is that the user has an issue, opens the support chat, and the support agent can view the user's session replay activity to help assist the user/diagnose the issue.
Thank you
Idris_UserTrail
Nov 4, 2026A: Hi, thanks for explaining your use case. UserTrail can record sessions on logged-in pages, but it currently uses anonymous visitor IDs and doesn’t support passing an email address or account ID to identify a member.
So your support team could review recordings, but automatically finding a specific member’s session from their support chat isn’t supported yet.