Hi, I want to connect my existing WhatsApp Business app number using WhatsApp Coexistence (added in v1.8.52). When I use "Add channel > WhatsApp > Login with Facebook", Meta only offers "Enter a new phone number" and shows my number as "Ineligible". How do I start the Coexistence onboarding so I can keep using the WhatsApp Business app on my phone? My app is updated to the latest version.
Founder Team
Andrew_AnyChat
Nov 10, 2026
A: Top reasons for Coexistence ineligibility:
1 Insufficient WhatsApp activity Continue using the WhatsApp Business app for normal customer conversations and try again later.
2 Number already connected to another BSP/API provider Disconnect the existing Business Platform integration before retrying, if appropriate.
3 WhatsApp Business app is outdated Update WhatsApp Business from Google Play or...
Q: Full GDPR compliance in the EU; regulatory and geopolitical risks ..
How do you intend to ensure full GDPR compliance within the EU in order to mitigate regulatory and geopolitical risks?
The product is excellent
The main issue is that the company is based in Ukraine. One problem is that the data controller or processor is located outside the European Union. Another issue involves risks-for example, those related to the war.
Is it possible to set things up so that whenever I receive a new message or email, I also get a notification on Slack (and other messaging apps)?
Have you considered something like that? For instance, LiveAgent.com offers this functionality-though such notifications can also be enabled in various other tools.
Thank you, Andrew for getting back to me. That sounds good, one clarification please: I read another comment where you said DM works fine based on comment keyewords, but not comment replies, is this still the case? Do you have plans to update like how manychat DM automation? So, when the keyword triggers the automation the comment gets a custom preset reply like 'Please check DM' - Thank you.
Q: WhatsApp Coexistence
Hi, I want to connect my existing WhatsApp Business app number using WhatsApp Coexistence (added in v1.8.52). When I use "Add channel > WhatsApp > Login with Facebook", Meta only offers "Enter a new phone number" and shows my number as "Ineligible". How do I start the Coexistence onboarding so I can keep using the WhatsApp Business app on my phone? My app is updated to the latest version.
Andrew_AnyChat
Nov 10, 2026A: Top reasons for Coexistence ineligibility:
1 Insufficient WhatsApp activity
Continue using the WhatsApp Business app for normal customer conversations and try again later.
2 Number already connected to another BSP/API provider
Disconnect the existing Business Platform integration before retrying, if appropriate.
3 WhatsApp Business app is outdated
Update WhatsApp Business from Google Play or...
Share AnyChat
Q: Can I resell ?
Can I also create separate client accounts and resell access under my brand?
Andrew_AnyChat
Nov 8, 2026A: Hello.
At the moment, we don't offer Agency plans.
Share AnyChat
Q: Full GDPR compliance in the EU; regulatory and geopolitical risks ..
How do you intend to ensure full GDPR compliance within the EU in order to mitigate regulatory and geopolitical risks?
The product is excellent
The main issue is that the company is based in Ukraine.
One problem is that the data controller or processor is located outside the European Union.
Another issue involves risks-for example, those related to the war.
Perhaps this could be resolved❓
If...
Share AnyChat
Q: 🔔Notifications on Slack
Is it possible to set things up so that whenever I receive a new message or email, I also get a notification on Slack (and other messaging apps)?
Have you considered something like that?
For instance, LiveAgent.com offers this functionality-though such notifications can also be enabled in various other tools.
Share AnyChat
Q: DM Automation
Hi Andrew,
Can I use Anychat for only Instagram DM automation? For example, a specific comment keyword, and it triggers the DM?
In plan 3, how many brands can I connect, like two different Instagram or Facebook accounts?
Thank you,
Kind regards,
Bill
Andrew_AnyChat
Nov 5, 2026A: Hello.
Yes, you can use it that way.
In plan 3, you can connect unlimited Instagram and Facebook accounts.
Share AnyChat
Thank you, Andrew for getting back to me. That sounds good, one clarification please: I read another comment where you said DM works fine based on comment keyewords, but not comment replies, is this still the case? Do you have plans to update like how manychat DM automation? So, when the keyword triggers the automation the comment gets a custom preset reply like 'Please check DM' - Thank you.