andrewjhimselfQ: Does Tier 2 support one-time payments, multiple customers, private memory, access management without extra fees?
I have a few questions after reading the FAQs:
1. Can branded agents support one-time payments instead of subscriptions?
2. Can I use external checkout and manually grant/revoke access?
3. Are external customers unlimited and separate from the 5 team seats?
4. Does each customer have private, persistent memory, files, and chat history?
5. Are the 12,000 credits shared among customers? Can I set individual limits? What happens when credits run out?
6. Are there additional per-customer fees, or are those exclusive to your separate white-label service?
7. Are branded pages, payments, and access controls fully functional today, independently of the upcoming marketplace?
Thanks!
Wilf_LaunchLemonade
Nov 9, 2026A: Thank you for the focused questions. Here is what is confirmed for Tier 2 (12,000 credits a month, 5 seats, 1 stand).
1. One-time payments: Payments on a stand are Stripe subscriptions, monthly or yearly (the yearly price is 12 months less 10%). One-time payments are not available on stands. If you prefer to take payment elsewhere, set up your stand without a price in approve-access mode. Customers request access and you approve or decline each one yourself.
2. Multiple customers: Customers sign up on your stand with their own accounts. They are separate from the 5 team seats, which are for your builders and collaborators.
3. Chat history: Each customer’s conversations are stored on their own account, and each customer sees only their own. As the owner, you can read your customers’ transcripts.
4. Credits: Customer messages are paid from your 12,000 monthly credits, unless the stand is funded by its customers’ subscriptions, in which case it spends its own message balance. You can offer each new customer a set number of free replies before they subscribe. You can’t set a credit limit per customer. If credits run out, customers see that the assistant is unavailable until they refill (your allowance resets on the 1st). On a subscription-funded stand, they see that the stand is out of message credit until the next payment arrives.
5. Branding and access: Branded stands (logo, colour, SEO text, social links), Stripe payments and approve-access are available in the app now. A custom domain and removing the “Powered by LaunchLemonade” badge start on Tier 3.
We’re confirming the last details with the team: fees, customer limits, persistent memory and file uploads for customers, and how the upcoming marketplace fits in. We’ll post the answers here within 24-48 hours.
If you’d like to go through your exact setup, you’re welcome to book a free 20-minute onboarding call at launchlemonade.app/book.