ca9066f1d9b34538aa4c066db8e31f12Q: Three clarifications for client delivery
Three clarifications for client delivery please and thanks for all your answers to Sumolings:
1. Does Tier 2/3 include one workspace only? For two firms needing isolated files, memory, staff permissions and separate HubSpot portals, which purchases/plans are required, including our support access?
2. Pricing says BYOK covers "your own assistant chats", with platform credits for COS/search/research/images. What charges apply to external chats, scheduled runs and HubSpot actions? Can each workspace use a separate capped key and stop without automatic top-ups or fallback to another key/credit pool?
3. Your FAQ limits action approvals to Team/Enterprise. Are enforced approval/rejection BEFORE HubSpot writes included on $19.99 BYOK and AppSumo Tiers 2/3? Please confirm those exact entitlements and provide a current demo or documentation.
moco_LaunchLemonade
Nov 10, 2026A: 1. One workspace per licence?
Yes - each AppSumo licence is one workspace. For two firms needing completely isolated files, memory, permissions, and integrations: two separate licences are required. Tier 2 covers up to 5 seats; Tier 3 covers up to 15 seats and also includes badge removal and custom domain.
2. What charges apply to external chats, scheduled runs, and integration actions on BYOK / T2?
All usage - embed visitor chats, scheduled runs, and integration tool calls - draws from the same monthly credit pool for that workspace. On BYOK, model inference goes to your own key; small platform services like web search still draw from your LL credits. Each workspace's pool is independent. Credits hard-stop at zero with no automatic top-up or fallback. For detailed billing questions, contact appsumo-support@launchlemonade.app.
3. Are enforced approval gates BEFORE integration writes available on T2/T3?
Yes. The write-approval gate is available on all paid tiers including AppSumo Tier 2 and 3. When an agent attempts a write action in a chat session, it pauses and shows an approval card. The action does not proceed without an explicit confirmation from the user. This is a platform-level control, not just a prompt instruction. For questions about how this works with your specific setup, contact appsumo-support@launchlemonade.app.