Hello, Spokk seems like something we've been looking for in a Google review SaaS we desperately need. That said, what exactly is the 'Sell memberships' feature? There's no clear explanation of what this feature offers and how it benefits a business considering the tier that's right for them. Would you care to clarify what it is and the use case it's best suited for?
Thanks!
Founder Team
Samesh_W
Oct 24, 2026
A: Hi there!
Memberships let you offer customers a recurring subscription, either monthly or yearly, in exchange for ongoing perks. For example, a salon could offer a membership that gives customers 10% off every visit, or a car wash could offer a monthly plan with a set number of washes included.
The idea is to encourage repeat business by giving customers a reason to keep coming back to you,...
The terms list "all future Tier 1 (Plan 1), Tier 2 (Plan 2), or Tier 3 (Plan 3) updates" and then refer to upgrading or downgrading between three license tiers. Plan 4 is not mentioned in either line.
Can you confirm that Plan 4 buyers receive all future updates to Plan 4 on the same basis, including the agency dashboard, white label and unlimited companies?...
Founder Team
Samesh_W
Sep 15, 2026
A: Happy to clear up all everything.
Plan 4 and future updates: Yes, confirmed. Plan 4 buyers receive future Plan 4 updates on the same basis as Tiers 1 to 3. This includes features such as the agency dashboard, white label functionality, and unlimited client companies.
The allowance change: This change was applied to every existing Plan 4 account, not just new purchases. The old system included...
Hello, I'm interested in the Tier 4 for my agency. I see 6000 clients/ year. How much is it to add more clients ? Do you have a pricing table ? Also, for sms credit, we use BYOK from twilio but we have to pay also credit to the platform with reduced fees ? Thank you for your time.
Founder Team
Samesh_W
Aug 18, 2026
A: Hey there,
For additional clients, agencies get a 50% discount off the regular price. So you can purchase an additional 150 clients for $20 ($40 for everyone else).
For SMS credits, there are two separate things: - Core automation: You use your own Twilio account (BYOK), so you only pay Twilio for the SMS. There is no additional Spokk credit charge for these messages. - Campaigns: Campaign...
Q: How does Spokk protect a Google Business Profile from this?
I like Spokk, but I am worried Google will penalize my business because of what I found online:
1. Spokk’s default feature relies on generating an AI review for the customer to copy and paste. Google’s guidelines explicitly prohibit giving users wording to copy-paste, and their systems are trained to flag and delete AI-generated text patterns.
2. Because the customer only opened the feedback...
Founder Team
Samesh_W
Aug 17, 2026
A: Hey Justin,
Fair question. I went back and read Google’s current policy pages before answering rather than relying on assumptions.
On the AI-generated draft: There’s no rule in Google’s current policies that prohibits AI-assisted reviews. I checked both the Business Profile and Maps policies, and the key requirement is that a review reflects the customer’s genuine experience.
Q: Have you integrated it with any Hotel chain PMS like Marriott, Hyatt, etc
Samesh_W
Nov 9, 2026A: Hey Vinod, not right now. However, we can develop an integration for any PMS that offers an Open API.
Share Spokk
Q: What's 'Sell Membership'?
Hello,
Spokk seems like something we've been looking for in a Google review SaaS we desperately need. That said, what exactly is the 'Sell memberships' feature? There's no clear explanation of what this feature offers and how it benefits a business considering the tier that's right for them.
Would you care to clarify what it is and the use case it's best suited for?
Thanks!
Samesh_W
Oct 24, 2026A: Hi there!
Memberships let you offer customers a recurring subscription, either monthly or yearly, in exchange for ongoing perks. For example, a salon could offer a membership that gives customers 10% off every visit, or a car wash could offer a monthly plan with a set number of washes included.
The idea is to encourage repeat business by giving customers a reason to keep coming back to you,...
Share Spokk
Q: Plan 4 all future updates
Looking at Plan 4 and the deal terms.
The terms list "all future Tier 1 (Plan 1), Tier 2 (Plan 2), or Tier 3 (Plan 3) updates" and then refer to upgrading or downgrading between three license tiers. Plan 4 is not mentioned in either line.
Can you confirm that Plan 4 buyers receive all future updates to Plan 4 on the same basis, including the agency dashboard, white label and unlimited companies?...
Samesh_W
Sep 15, 2026A: Happy to clear up all everything.
Plan 4 and future updates: Yes, confirmed. Plan 4 buyers receive future Plan 4 updates on the same basis as Tiers 1 to 3. This includes features such as the agency dashboard, white label functionality, and unlimited client companies.
The allowance change: This change was applied to every existing Plan 4 account, not just new purchases. The old system included...
Share Spokk
Q: More clients pricing
Hello,
I'm interested in the Tier 4 for my agency. I see 6000 clients/ year. How much is it to add more clients ? Do you have a pricing table ? Also, for sms credit, we use BYOK from twilio but we have to pay also credit to the platform with reduced fees ?
Thank you for your time.
Samesh_W
Aug 18, 2026A: Hey there,
For additional clients, agencies get a 50% discount off the regular price. So you can purchase an additional 150 clients for $20 ($40 for everyone else).
For SMS credits, there are two separate things:
- Core automation: You use your own Twilio account (BYOK), so you only pay Twilio for the SMS. There is no additional Spokk credit charge for these messages.
- Campaigns: Campaign...
Share Spokk
Q: How does Spokk protect a Google Business Profile from this?
I like Spokk, but I am worried Google will penalize my business because of what I found online:
1. Spokk’s default feature relies on generating an AI review for the customer to copy and paste. Google’s guidelines explicitly prohibit giving users wording to copy-paste, and their systems are trained to flag and delete AI-generated text patterns.
2. Because the customer only opened the feedback...
Samesh_W
Aug 17, 2026A: Hey Justin,
Fair question. I went back and read Google’s current policy pages before answering rather than relying on assumptions.
On the AI-generated draft:
There’s no rule in Google’s current policies that prohibits AI-assisted reviews. I checked both the Business Profile and Maps policies, and the key requirement is that a review reflects the customer’s genuine experience.
That’s exactly...
Share Spokk