AnyChat Reviews

Had issues with my codes and the developer was very prompt in responding and getting it fixed. Love that they have a roadmap and able to see what the software can do n

Here is a clear, detailed review written in English based on your points:
Title: Great Potential Ruined by Game-Breaking Bugs and Non-Existent Support
Rating: ⭐⭐☆☆☆ (2/5)
Review:
Eni Chat is a platform with fantastic potential. Its visual chat-flow builder is intuitive, engaging, and well-designed, and on paper, the integrations and connectivity options are excellent. The platform's overall vision and intended functionality are truly top-tier.
However, my actual user experience over the last few weeks has been extremely disappointing due to severe internal technical issues:
* Broken Webhooks & CRM Syncing: Whenever standard buttons are used within a flow, webhooks completely fail to trigger. Data is never sent or updated in connected CRM spreadsheets, breaking core automated workflows.
* Lack of Documentation: Despite thoroughly auditing the entire setup and searching the official documentation, there is zero guidance, troubleshooting info, or mention of these webhook behaviors.
* Failing Chat Flows: Lately, the platform has degraded further—chat flows aren't even connecting properly, leaving automated sequences completely unresponsive.
* Non-Existent Customer Support: I have reached out to their support team repeatedly over the past three weeks and have received absolute radio silence. No resolution, no status update, no acknowledgment.
It is frustrating to see a tool with such a wonderful blueprint fall so flat due to poor execution and abandoned customer service. Until these critical integration bugs are fixed and the support team actually responds to users, I cannot recommend Eni Chat for any reliable or production-ready workflow.

Hi
I've purchased your unlimited plan. 3. However, after redeeming my Appsumo codes it shows as 'Advanced Only', not 'Growth' or 'Unlimited'. Your plan 3 on Appsumo shows unlimited
Please let me know how to fix this

Thank you

Title: Powerful platform, slow support

AnyChat is powerful: one inbox for Telegram and Messenger, a flexible chat-flow builder, and AI assistants with MCP tools. We built a full AI sales and support bot with it.

The weak point is support. Replies are very slow and issues stay unsolved for days.

We have been using AnyChat integrated with our custom CRM for several months to manage client communications across WhatsApp (QR), Instagram, and Facebook Messenger from a centralized dashboard.

The core system delivers well on basic messaging aggregation and webhook architecture. However, to become an indispensable, top-tier solution for sales teams, there are a few key feature gaps and workflow friction points that need to be addressed:

1. Better Thread Management (Stop Auto-Archiving Bot Chats!):
When the automated bot interacts or replies to a lead, the conversation often gets archived or displaced from the main active inbox. Bot-handled threads must stay explicitly visible in a dedicated status tab (e.g., "Bot Active" or "Pending Review") until a human agent manually marks the lead as resolved or archived.

2. Contact Identity & Google Contacts / Gmail Sync:
There is a strong need for direct integration with Google Contacts / Gmail API to resolve raw phone numbers or social handles (@username) against our team's contact address book. Syncing contact names automatically would make the inbox experience significantly more personalized and organized.

3. Native Support for @usernames (Phoneless Messaging):
As WhatsApp and social platforms shift towards username handles without exposing traditional phone numbers, AnyChat should seamlessly support starting chats, sending attachments, and linking leads using handles alone, without hard-requiring a numeric phone number.

4. Deeper CRM Customization & Automated Follow-Up Engine:
We would love to see more native customization for CRM workflows:

Automated Sequences: Triggering scheduled follow-ups (e.g., sending an automatic re-engagement message 24–48 hours after a quote is sent if the customer hasn't replied).

Flexible Auto-Replies & Snippets: A more customizable auto-responder system supporting rich media (PDFs, images, and quick-reply templates) tailored to specific lead stages.

5. Transparent Monthly Reports on System Stability & Product Improvements:
As AnyChat continues to mature, it would be extremely valuable for agency owners and team leads to receive a monthly report or digest. Having a structured breakdown covering platform uptime/stability metrics, newly deployed feature improvements, and upcoming roadmap items would help us keep our clients informed and demonstrate the ongoing value of the system.

Verdict:
AnyChat is a robust product with a great foundation. If the roadmap includes Google Contacts integration, better thread preservation for bot interactions, deeper automated follow-up tools, and regular improvement reports, it will easily become the ultimate gold standard for omnichannel client management.