Will existing users who bought the legacy version be automatically moved to the new platform?
Founder Team
BunnyDoc
Nov 2, 2026
A: Hi,
Yes, all existing users who purchased the legacy version have already been migrated to our new platform.
To access your account, simply visit esign.bunnydoc.com and click on "Forgot Password" to reset your password. Once you've reset it, you can log in and continue using the new platform with your existing account.
Q: You recently changed from the "Legacy System" - Do our Appsumo deals migrate?
I recently transferred into your new system but I do not see my current envelopes in the new system and I do not see my appsumo subscription reflected. Are you migrating our Appsumo subscriptions?
Founder Team
BunnyDoc
Nov 2, 2026
A: Hi,
Please log in to the new platform, where you should now see that your AppSumo deal has been successfully activated. You will also find your existing documents under Legacy Envelopes.
If you encounter any issues or need further assistance, please don't hesitate to reach out to us. We're always happy to help!
Q: Where do your data servers reside? Specifically, I want to know if my data stays in Canada?
Specifically, I want to know where the data goes for privacy purposes. In what countries does the data get housed? If there are no servers in Canada, where would the data reside?
Founder Team
BunnyDoc
Oct 1, 2026
A: Hi,
We store data in three countries — Germany, the USA, and Australia. You choose your data center when you sign up.
I sent and patiently waiting for reply and cc'd support at bunnydoc also. did you mean aSppsumo.... as you wrote bc that bounced back and i sent to appsumo at bunnydoc...
Q: Legacy to Newer Platform transition question
Will existing users who bought the legacy version be automatically moved to the new platform?
BunnyDoc
Nov 2, 2026A: Hi,
Yes, all existing users who purchased the legacy version have already been migrated to our new platform.
To access your account, simply visit esign.bunnydoc.com and click on "Forgot Password" to reset your password. Once you've reset it, you can log in and continue using the new platform with your existing account.
No need to create a new account!
Kind Regards,
BunnyDoc Team
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Q: You recently changed from the "Legacy System" - Do our Appsumo deals migrate?
I recently transferred into your new system but I do not see my current envelopes in the new system and I do not see my appsumo subscription reflected. Are you migrating our Appsumo subscriptions?
BunnyDoc
Nov 2, 2026A: Hi,
Please log in to the new platform, where you should now see that your AppSumo deal has been successfully activated. You will also find your existing documents under Legacy Envelopes.
If you encounter any issues or need further assistance, please don't hesitate to reach out to us. We're always happy to help!
Kind Regards,
BunnyDoc Team
Share BunnyDoc
Q: Where do your data servers reside? Specifically, I want to know if my data stays in Canada?
Specifically, I want to know where the data goes for privacy purposes. In what countries does the data get housed? If there are no servers in Canada, where would the data reside?
BunnyDoc
Oct 1, 2026A: Hi,
We store data in three countries — Germany, the USA, and Australia. You choose your data center when you sign up.
Best regards,
BunnyDoc Team
Share BunnyDoc
Q: is BunnyDoc PIPEDA compliant for doing business in Canada? ( excluding Quebec)
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Q: Request blocked due to security threats
When i try to sign a document it says Request blocked due to security threats. Why would this occur?
BunnyDoc
Edited Aug 13, 2026A: Hi,
Could you please share the envelope ID and signature request URL directly with us at appsumo@bunnydoc.com?
Best regards,
BunnyDoc Team
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Verified purchaser
I sent and patiently waiting for reply and cc'd support at bunnydoc also. did you mean aSppsumo.... as you wrote bc that bounced back and i sent to appsumo at bunnydoc...
Hi, sorry for the typo. We’ve fixed it, and yes, we meant appsumo@bunnydoc.com.
Could you please try again now? We’ve released some new updates that should resolve the issue.
Thank you for your patience!